Can I request a refund then?

You’re free to uninstall or downgrade at any time. If you do this before your free trial ends, Shopify won’t charge you at all. After the trial ends, uninstalling cancels any future charges — but you’re still responsible for the app charge for the current billing period, and Shopify doesn’t automatically issue a refund or credit for the remaining time in that period.

If you’ve run into a specific issue or would like to discuss a refund, please reach out to us directly via Crisp Chat or email us at [email protected] — we’d like the chance to help and will work with you on the best solution.