# What happens if a customer is incorrectly blocked?

👉 If a customer is blocked by mistake, it may be because your rules were set up incorrectly. 

👉 In this case, review your rules to ensure they are configured as intended. You can also contact MIDA support for assistance in checking the setup.

If you have any questions, feel free to contact us via **Crisp Chat** or email us at [support@mida-app.io](mailto:support@mida-app.io?subject=%5BMIDA%20Support%5D%20Question%20about%20Fraud%20Score\&body=Hi%20MIDA%20Team%2C%0A%0AI%20have%20a%20question%20about%20the%20Fraud%20Score%20feature.%20Please%20assist%20me%20with%20the%20following%3A%0A%0A-%20Shop%20URL%3A%20%0A-%20Issue%20details%3A%20%0A%0AThank%20you!%0A%0A%2D%20Your%20Name).<br>


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