# View Survey Analytics

### **To view analytics of a survey in MIDA, please follow these steps:**

**Step 1:** Make sure that the Online surveys are activated.

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-6a1deb5fb20625349a063a87cdfd4d7174dd42fc%2Fimage%20(330).png?alt=media" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on button **Analytics** in the **Surveys** table.

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-0dda4621d5e971967b1059221bb40cfdeec14908%2Fimage%20(331).png?alt=media" alt=""><figcaption></figcaption></figure>

**Step 3:** Explore the information of that Survey.

3.1. Multiple choice Survey:

3.1.1. Summary:

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-3ed840be8343084cf02357bd816e1a2fcaf7994c%2Fimage%20(337).png?alt=media" alt=""><figcaption></figcaption></figure>

You can see the Dashboard Summary of Survey with the number of:

* Response rate: the percentage of visitors who entered your online store and answered the question of survey.
* Visitors reached: the number of visitors who saw the survey on your online store.
* Number of responses: the number of visitors who answered the question of survey.
* Responses: a line chart illustrating the number of responses over time.
* Multiple choices: a pie chart illustrating total choices since the survey created. Once you edit choices, you can see the data of only Current choices by clicking on the button **Show Current choices**.

3.1.2. Visitors:

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-d41356f758b51502e97cb10446ac99ccaa8214df%2Fimage%20(338).png?alt=media" alt=""><figcaption></figcaption></figure>

* Status: Completed (visitor submited the survey), Dismissed (visitor viewed the survey but dismiss it), Viewed (visitor viewed the survey but had no actions then redirect to other pages).
* Choices: list of choices that the visitor selected.
* Once the visitors were deleted (visitors have not active for the last 2 months), you cannot watch the corresponding recordings of those answers.

3.1.3. Additional feedback:

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-6980b41b458703d9adf4c3d875898eee43e2cff3%2Fimage%20(339).png?alt=media" alt=""><figcaption></figcaption></figure>

* Filter feedback by date by clicking on the Calendar.
* Search feedback by visitor ID.
* Click on **View details** to see more information. Click on **Play** to play the session of that feedback.

3.2. Like or Dislike Survey:

3.2.1. Summary:

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-4b2c785639124eb608066a7b0da0fabd8e68474e%2Fimage%20(336).png?alt=media" alt=""><figcaption></figcaption></figure>

You can see the Dashboard Summary of Survey with the number of:

* Response rate: the percentage of visitors who entered your online store and answered the question of survey.
* Visitors reached: the number of visitors who saw the survey on your online store.
* Number of responses: the number of visitors who answered the question of survey.
* Like: the number of visitors who chose Like for the survey.
* Dislike: the number of visitors who chose Dislike for the survey.
* A line graph illustrates Responses over time.

3.2.2. Visitors:

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-9f3d6fc2442c8ef1cd62107e0c99143abf60a81e%2Fimage%20(333).png?alt=media" alt=""><figcaption></figcaption></figure>

* Status: Completed (visitor did the survey), Dismissed (visitor viewed the survey but dismiss it), Viewed (visitor viewed the survey but had no actions then redirect to other pages).
* Choices: list of choices that the visitor selected.
* Once the visitors were deleted (visitors have not active for the last 2 months), you cannot watch the corresponding recordings of those answers.

3.2.3. Additional feedback:

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-eda8c21320119b98126b86d9522c11b538ef861c%2Fimage%20(334).png?alt=media" alt=""><figcaption></figcaption></figure>

* Filter feedback by date by clicking on the Calendar.
* Search feedback by visitor ID.
* Click on **View details** to see more information. Click on **Play** to play the session of that feedback.

<figure><img src="https://2268112615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEBoONmhNHT36hqyG5yXC%2Fuploads%2Fgit-blob-36f500168d048bffd19b167dc8f181855f902f64%2Fimage%20(335).png?alt=media" alt=""><figcaption></figcaption></figure>

If you have problem when using this feature, feel free to reach us at [**support-sbc-tc@bsscommerce.com**](mailto:support-sbc-tc@bsscommerce.com) or **Live Chat** if you need any assistance.